At Redwoodspices, we take pride in delivering premium quality spices, nuts, and grocery items to customers all across India. Due to the consumable nature of our products and our commitment to strict health and hygiene standards, all items are non-returnable.
However, your satisfaction is our priority. We offer replacements or refunds under specific circumstances outlined below.
1. Exceptional Cases for Returns or Replacements We will gladly issue a replacement or process a refund only if your order meets any of the following conditions:
- Damaged in Transit: The parcel or product packaging is torn, tampered with, or damaged upon delivery.
- Wrong Product Delivered: The item you received does not match the item you ordered.
- Expired Product: The item delivered has passed its stated expiry date.
2. How to Raise a Claim If your order meets the conditions above, please follow these steps:
- Time Window: You must raise a complaint within 1 hours (0 days) of receiving the delivery. Claims made after this window will not be accepted.
- Proof Required: Please capture a clear unboxing video and photographs showing the damaged or wrong product, along with the original shipping label.
- Contact Us: Send your order details and proof to [ or contact us at +91 9359315949.
3. The Refund & Replacement Process
- Because we deal in food items, we generally do not arrange reverse pickups for damaged goods.
- Once our team reviews and approves your unboxing video/photos, we will immediately dispatch a free replacement or initiate a full refund.
- Approved refunds will be credited back to your original method of payment within 3 to 7 working days, depending on your bank.
4. Shipping & Cancellations
- Cancellations: You can cancel your order for a full refund only if it has not yet been dispatched from our fulfillment center.
- Shipping Fees: We ship everywhere in India. If a delivery fails due to incorrect customer details or refusal to accept the package, original shipping charges will not be refunded.